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Hotel Balto’s rules and policies



HOTEL BALTO VAUDREUIL-DORION'S RULES AND POLICIES
ASSUMPTION OF RISK:
The owner, guardian or other representative acknowledges and is aware that the employees at Hotel Balto Vaudreuil-Dorion are not veterinarians and do not have backgrounds in animal medicine and are not expected to diagnose or to detect illnesses, allergic reactions, behavior or health problems of any kind or origin (viruses, intestinal parasite, destruction of objects, stress or other) regarding the guests during or after their stay at Hotel Balto. In addition, owners, guardians or other representative acknowledge that vaccines although efficient do not necessarily protect animals against all contagious illnesses that a pet may catch while staying at Hotel Balto Vaudreuil-Dorion.
The owner, guardian or other representative acknowledges and agrees that all activities, inside or outside, outings and playtime will be done in the presence of attentive and competent staff insuring the safety of all animals. All the necessary precautions will be exercised to insure the safety of all involved; however it is possible that incidents or injuries causing harm or even death to an animal may happen during such activities. Hotel Balto Vaudreuil-Dorion or its staff cannot be held responsible for such incidents. The owner, guardian or other representative acknowledges and agrees that they are assuming all risks of illness, disease, reactions or incidents causing harm or even death, that may occur to their pet by allowing their pet to stay at or to visit Hotel Balto Vaudreuil-Dorion.

The owner, guardian or other representative also assumes all risks of damages, injuries or death caused by their pet to other guests, visitors or Hotel Balto Vaudreuil-Dorion's employees or to any of Hotel Balto Vaudreuil-Dorion's assets. The owner, guardian or other representative also acknowledges that Hotel Balto Vaudreuil-Dorion shall have no liability for any harm to such pet or damages involved and assumes all the consequences regarding the health of their animal during or after their stay at Hotel Balto Vaudreuil-Dorion. Despite all the efforts done to feed the animal, it is possible that the animal will refuse to eat. Hotel Balto Vaudreuil-Dorion cannot be held responsible and if the animal needs to be hospitalized all the fees will be charged to the owner or guardian of the pet.
RESERVATIONS:
A 50% deposit of the total cost of your pet's stay is required at the time of reservation. The reservation is confirmed only upon receipt of the said deposit. A room is guaranteed once a deposit is received, and up to date proof of vaccination is provided. Some forms and documents are required before or at the time of arrival at Hotel Balto Vaudreuil-Dorion, such as proof of vaccination, the pet's profile, and the owners address, etc. as well as a rule and policy form duly signed.
CANCELLATION:
All cancellations by the client must be notified to Hotel Balto Vaudreuil-Dorion at least 10 days before the scheduled date of arrival in order to receive a credit of the deposit valid for one year after the date of cancellation; applicable on all services offered by Hotel Balto Vaudreuil-Dorion There will be no credit if this timeline is not respected. No refund will be issued for a "No Show". No refund will be issued if you pick up your pet at an earlier moment.
CHECK IN / CHECK OUT:
Check in time on the scheduled day of arrival can take place between 12:00pm and 4:00pm. Check out time is between 10am and 12 pm on the day of departure. Any arrival or departure outside of this schedule will incur additional charges on your credit card.
We can accommodate our customers if the reception hours aren't manageable and open to make arrangements.

VACCINATION:
Proof of vaccination is required and must be up to date. The owner must provide proof of vaccination on each visit at Hotel Balto Vaudreuil-Dorion and bring the pet's vaccination certificate as well as any other relevant information regarding the pet.
Dogs required vaccination: Rabies, DHLPP (Distemper, Hepatitis, Parvovirus, and Parainfluenza) Bordotella (Kennel cough) as well as any other vaccination required by Hotel Balto Vaudreuil-Dorion. Or any other required by Hotel Balto.
Cats required vaccination: Rabies, Panleucopen (Parvo & Distemper), Rhinotracheitis (Herpes type 1) as well as any other vaccination required by Hotel Balto. Or any other required by Hotel Balto.
Cats and dogs must get vaccinated at least 7-10 days prior to a visit at Hotel Balto Vaudreuil-Dorion. Cats and dogs must be at least 4 months of age to visit Hotel Balto Vaudreuil-Dorion. If your cat or your dog suffered from or was exposed to another animal with a contagious virus, they must undergo a 30 day incubation period (quarantine) before visiting Hotel Balto Vaudreuil-Dorion.
PERSONAL ITEMS:
Hotel Balto cannot be held responsible for loss or damage to your pet's personal items. Therefore, it is preferable not to bring valuable or irreplaceable items when visiting or staying at the Hotel Balto Vaudreuil-Dorion. All of your pet's personal items will be identified and kept in a dresser in your pet's assigned private room and will be remitted to you upon check out.
EMERGENCIES:
All emergencies will be treated equally. All efforts will be made to reach the owner, guardian or other representative to inform and coordinate proper care. If the owner, guardian or other representative cannot be reached, Hotel Balto Vaudreuil-Dorion will request emergency care by way of the pet's veterinarian when possible, from one of our veterinarians on call or from the Centre Vétérinaire Laval. The owner is responsible for all charges incurred for any and all treatments, medication or necessary surgery to their pet. The fees will be charged to the owner.
Credit card: _____________________________________________ expiry date: _______ / _______ verification code: ____________
Card holder signature: __________________________________________________
Maximum amount authorized: __________________________________

THIS IS TO CERTIFY THAT I, _________________________________, HAVE READ AND THAT I ACCEPT HOTEL BALTO VAUDREUIL-DORION'S RULES AND POLICIES,
PET'S NAME: __________________________________

SIGNATURE: ________________________________________